Applicability

You are reading these terms (“Terms”) because you are using a Isprava Hospitality Private Limited website, micro-site, digital experience, social media platform, mobile application, or one of Lohono’s other products or services, all of which are part of the Isprava Hospitality Private Limited Platform(“Platform”).

These Terms constitute a legally binding agreement between you (“you”, “user” or “guest”) and Isprava Hospitality Private Limited (Lohono”, “IHPL”, “we”, or “us”) with respect to your use of the Platform including any Content (defined hereinafter). If you do not agree to these Terms, please do not use or access the Platform for any purpose.

Additional policies, terms, and conditions applicable to certain products and services, specific areas of certain Platforms, or to particular content or transactions, may also be posted in particular areas of the Platform and, together with these Terms, govern your use of those areas. All such additional policies,terms, and conditions are incorporated into these Terms. If any inconsistency exists between theseTerms and such additional policies, terms, and conditions, such additional polices, terms, and conditions applicable to those specific areas of the Platform will be controlling with respect to those particular areas. IHPL reserves the right to cancel and/or terminate any user’s account for any violation of these Terms or other terms stated on the Platform.

Except where additional terms and conditions are provided, these Terms supersede all previous representations, understandings or agreements and shall prevail notwithstanding any variance with any other terms of any order placed or service provided by IHPL.

Your use of the Platform is subject to our Privacy Notice located at www.lohono.com/privacy-policy, incorporated herein by reference, which applies to the collection, use, disclosure and other processing of personal information by IHPL. We reserve the right to make any changes to our Terms and/or our Privacy Notice (which is incorporated herein by reference) as we deem necessary or desirable without prior notification to you. We suggest to you, therefore, that you read our Terms and Privacy Notice from time to time in order that you stay informed as to any such changes. If we make changes to our Terms and Privacy Notice and you continue to use our Platform, you are impliedly agreeing to the revised Terms and Privacy Notice expressed herein.

Eligibility, Account Registration, Using the Platform

Only persons who can enter into legally binding contracts under the Indian Contract Act, 1872 can use and/or transact on the Platform.The Platform is freely accessible; however, you will have to register with IHPL and create your individual account prior to any purchase of our products or availing any of our services. All registration information must be correct, complete and promptly updated by you each time it changes. You will be responsible for maintaining the confidentiality of your account information, and are fully responsible for all activities that occur under your account. You agree to (a) immediately notify IHPL of any unauthorized use of its account information or any other breach of security,and (b) ensure that you exit/log out from the account at the end of each session. IHPL cannot and shall not be liable for any loss or damage arising from your failure to comply with this clause. You may beheld liable for losses incurred by IHPL or any other customer or visitor to the IHPL Platform due to authorized or unauthorized use of your account as a result of your failure in keeping your account information secure and confidential.

We want to provide the best possible online experience to you. You understand and agree not to (i)post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the Platform, or which impacts the security of the Platform, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers,avatars or intelligent agents) to navigate or search the Platform, or to copy content from the Platform.We reserve the right to immediately bar access to the Platform and close your account if you violate this provision or any other provisions in these Terms.

Content

All information (such as data files, written text, computer software, music, audio files or other sounds,photographs, videos or other images) which you may have access to as part of, or through your use of,the Platforms is the sole responsibility of the person from whom such content originated. All such information is referred to as “Content”.

All Content may be protected by intellectual property rights which are owned by IHPL or other third parties who provide that Content to IHPL (or by other persons or companies on their behalf). You may not use, edit, modify, assign, licence, loan, sell, distribute or create derivative works based on thisContent (either in whole or in part) unless you have been specifically permitted to do so by IHPL or by the owners of that Content, in a separate written agreement.

IHPL respects the intellectual property rights of others. If you notice any act of infringement on thePlatforms, you are requested to send us a written notice/ intimation which must include the following information: 1. Clear identification of such copyrighted work that you claim has been infringed; 2. Location of the material on the Platforms, including but not limited to the link of the infringing material; 3. The proof that the alleged copyrighted work is owned by you; 4. Contact Information

The inclusion of any products or services on the Platform at a particular time does not imply or war-rant that these products or services will be available at any time. We reserve the right to discontinue them at any time.

TERMS APPLICABLE TO GUESTS

Guest Responsibility

You are advised to check the description of the services and products carefully before making a booking. You agree to be bound by all the conditions as contained in these Terms in consonance with any other terms and conditions that may apply. If you intend to make a booking on behalf of another person, it shall be your responsibility to inform such person about the Terms, including all rules and restrictions applicable thereto. You further warrant that you will comply with all applicable laws and regulations of the concerned jurisdiction regarding use of the services for each transaction.

The services are provided on an “as is” and “as available” basis. We may change the features or functionality of the services being provided at any time, at our sole discretion, without any prior notice.IHPL expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, reasonably fit for all purposes. No advice or information, whether oral or written, which you obtains from IHPL or through the services opted shall create any warranty not expressly made herein or in the terms and conditions of the services.

You also authorize Lohono’s representative to contact such you over phone, message and email. This consent shall supersede any preferences set by you through national customer preference register(NCPR) or any other similar preferences.